Need help? We're here for you. For any question, bug report, feature request, or account issue with Restore Estimator, reach out and we'll get back to you as soon as possible.
Contact SupportEmail us at citywidejamey@citywidemmg.com with a short description of the issue and, if possible, the device and iOS version you're using. We typically respond within 1–2 business days.
Open the app, go to Settings, and tap Restore Purchases. Make sure you're signed in with the same Apple ID used for the original purchase. If a purchase doesn't restore, email us and we'll help.
Send us an email describing what happened, what you expected, and the steps to reproduce it. Screenshots or a screen recording help a lot.
Purchases are handled by Apple. Refund requests go through Apple at reportaproblem.apple.com. If you have trouble, contact us and we'll point you in the right direction.
We'd love to hear from you — email citywidejamey@citywidemmg.com any time.
Last updated: September 23, 2026
Citywide Studios ("we," "us") built Restore Estimator with privacy as a first principle. This policy explains what the app does and does not do with your information.
Data we collect: none. Restore Estimator does not collect, transmit, sell, or share any personal information. The app has no user accounts and requires no sign-up.
Where your data lives. Every project, sketch, measurement, price book, and estimate you create is stored locally on your device. Your work never leaves your device unless you choose to export it (for example, as a PDF, ESX, or JSON backup file) or share it yourself. We have no server that receives your project data, and we cannot see your estimates.
No tracking or analytics. The app contains no third-party analytics, advertising, or tracking SDKs. We do not track your activity across other apps or websites.
Purchases. Subscriptions are processed by Apple through the App Store using your Apple ID. We never see or store your payment details. Apple's handling of that transaction is governed by Apple's own privacy policy.
Support email. If you email us for support, we receive the information you choose to send (such as your email address and any details about your issue). We use it only to respond to you and do not use it for marketing.
Children. Restore Estimator is a professional tool and is not directed at children under 13.
Changes. If this policy changes, we will update the date above and post the revised version on this page.
Contact. Questions about privacy? Email citywidejamey@citywidemmg.com.